Privacy Policy

HORNE MEDIA LTD (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use and protect your personal data when you visit hornemedia.online or contact us about our Google Ads consultation services.

1. Who we are

HORNE MEDIA LTD is the data controller for your personal data.

Company name: HORNE MEDIA LTD
Registered in: England and Wales
Company number: 14937335
Address: 1 Fife Street, Barrowford, Nelson, England, BB9 6DD
Email: info@hornemedia.online

2. What data we collect

Contact details: your name, email address and phone number.
Enquiry and booking details: your website address, business details, advertising budget range, the date and time of your consultation, and anything you write in your message.
Technical data: IP address, browser type, device, operating system and pages visited.
Communications: emails and other messages between you and us.
Cookie data: see the Cookies section below.

Please do not send us sensitive information (such as health details) in your messages.

3. How we collect your data

Directly from you, when you complete our contact form, book a consultation, or email or call us.
Automatically, through cookies and similar technologies as you browse our website.

4. How and why we use your data

To respond to your enquiries and arrange consultations. Legal basis: steps taken at your request before entering a contract, and our legitimate interests in running our business.
To deliver our services, handle invoicing and keep business records. Legal basis: performance of a contract and compliance with legal obligations.
To keep our website secure and improve it. Legal basis: our legitimate interests.
To use non-essential cookies and analytics. Legal basis: your consent, which you can withdraw at any time.
To send you marketing emails (only if you opt in). Legal basis: your consent. You can unsubscribe at any time.

We do not sell your personal data.

5. Who we share your data with

We only share data with trusted providers who help us run our business, and only as needed. These include:

Website hosting and maintenance providers
Booking and scheduling tools
Email and communication providers
Analytics providers (only with your consent)
Accountants, legal and professional advisers
Authorities, where we are required to do so by law

We require these providers to protect your data and use it only for the services they provide to us.

6. International transfers

Some of our providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision, so your data remains protected.

7. How long we keep your data

Enquiries that do not lead to a booking: up to 12 months.
Client and consultation records: up to 6 years after our work ends, to meet legal and accounting requirements.
Marketing consent records: until you withdraw your consent.

After this we delete or anonymise your data.

8. Cookies

Our website uses cookies. Essential cookies make the site work and cannot be switched off. We only use analytics or marketing cookies if you accept them through our cookie banner. You can change or withdraw your choice at any time, and you can also block cookies in your browser settings. For more detail, see our Cookie Policy.

9. Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Have inaccurate data corrected
Have your data erased
Restrict or object to our processing of your data
Receive your data in a portable format
Withdraw your consent at any time
Not be subject to solely automated decisions with legal effects

To use any of these rights, email us at info@hornemedia.online. We will reply within one month.

10. Security

We use appropriate technical and organisational measures to protect your data from loss, misuse and unauthorised access. No online system is completely secure, but we take reasonable steps to keep your information safe.

11. Children

Our services are aimed at businesses and are not directed at anyone under 18. We do not knowingly collect data from children.

12. Third-party links

Our website may link to other websites, such as Google. We are not responsible for their privacy practices, so please read their policies.

13. Complaints

If you have a concern, please contact us first at info@hornemedia.online and we will try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “last updated” date at the top.

15. Contact us

HORNE MEDIA LTD
1 Fife Street, Barrowford, Nelson, England, BB9 6DD
Email: info@hornemedia.online